Brass & MeridianBook an audit

Case file 003 · Services

Full service. One accountable partner.

Everything a modern practice needs to win and keep patients — led by an operations executive, delivered by a vetted creative team.

Subject
Services
Territory
United States · Nationwide
Practice types
Private & cash-pay
File status
Open
01 — Capabilities

§01

Brand

  • Brand and identity
  • Doctor personal brand and on-camera coaching
  • Media kit and PR pitching
  • Reinvention Intensive workshop

§02

Website & Intake

  • Website design and copywriting
  • Online booking 24/7
  • HIPAA-aware digital intake
  • AI Front Desk: answers, books, texts back missed calls
  • ADA accessibility

§03

Visibility

  • Google Business Profile
  • SEO and AI search (ChatGPT, Google AI)
  • Healthgrades, Zocdoc and Yelp listings
  • Reviews and reputation management
  • Paid ads
  • Multilingual reach for your local patient community

§04

Social & Video

  • Instagram, TikTok, Facebook, YouTube strategy
  • Monthly filming days
  • Content Vault: 30–60 videos per shoot
  • "Meet the Doctor" film
  • Instagram Lives and community events

§05

Retention & Operations

  • Recall reminders and patient newsletters
  • Referral and loyalty programs
  • Front-desk training and scripts
  • Quarterly Mystery Shop
  • Compliance check
  • Monthly growth review and dashboard
02 — Engagements

How we work together

01

Patient Journey Audit

Every engagement starts here

We go through your practice as a patient and deliver a scored report with recordings.

02

Launch

New practices

Brand, website, intake, Google and a launch campaign.

03

Modernize

Established practices

Website and intake rebuild with review and follow-up systems.

04

Reposition

Reinvention

New brand story, doctor brand, services and content plan.

05

Practice Growth retainer

Ongoing

Google, AI search, reviews, intake optimization and monthly reporting.

06

Doctor-Led Social

Add-on

Monthly filming day and full content production.

Every practice is different. After the audit you receive a scoped proposal with clear, fixed pricing — no hourly surprises.